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Warranty/Return Policy

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Survivor takes great pride in the quality of its products and strives to provide consumers with an overall positive product experience. Survivor stands behind its products with the following warranties:

 


 

30 DAY RETURN POLICY

1 YEAR LIMITED WARRANTY

 GUARANTEED FOR LIFE WARRANTY*

Products

All Products purchased from https://getsurvivor.com

For the following products purchased from Griffintechnology.com or an authorized reseller; All Mobile and Tablet Cases manufactured prior to Sept 2019

For the following products purchased from griffintechnology.com/survivor, getsurvivor.com or an authorized reseller: Survivor Clear, Survivor Strong, Survivor Endurance, Survivor Extreme.

Warranty period

30 days from the original date of purchase

365 days from the original date of purchase

Lifetime of product*

Policy and Warranty Applicability

Products purchased by the original purchaser from https://getsurvivor.com

Defects in materials and workmanship under normal use and failure to perform as intended

Exclusions

Products not purchased from https://getsurvivor.com must be returned to the original place of purchase with the proof of purchase

Damage caused by using the product outside its intended use, mishandling, neglect, accident, tampering or unauthorized modification, and alteration

Remedy

Return the product to Survivor for a full refund of the purchase price (exclusions may apply)

Replacement of the product with a product of equal value. The replacement product is covered by a ninety (90) day warranty for  from the time of replacement.

Replacement of the product with a product of equal value. The replacement product is only covered by a ninety (90) day warranty from the time of replacement and is not subject to the Lifetime Warranty.

Process

Contact Survivor Customer Support at 1-(888) 893-1638 to begin the return process

Contact Survivor Customer Support at  https://getsurvivor.com/pages/warranty and submit a return form to file a warranty claim.

Contact Survivor Customer Support at  https://getsurvivor.com/pages/warranty and submit a return form to file a warranty claim.

* Guaranteed for Life Warranty covers the lifespan of various products, not the life of the purchaser or any other Individual. Survivor has determined that the reasonable lifespan of the products covered by this warranty to be seven (7) years from the original date of purchase of the product from an authorized reseller.

 

One Year Limited Warranty

Survivor warrants the following products, when purchased through an authorized reseller, with a ONE (1) Year Limited Warranty ("Warranty"): All mobile and tablet cases manufactured prior to September 2019. This Warranty only covers defective parts, defective manufacture, faulty workmanship and failure to perform as intended. This Warranty covers replacement of the same or similar product of equal value, solely at Survivor’s discretion. This Warranty only applies to the original purchaser. This Warranty does not cover any damage to any non-Survivor product used in connection with a Survivor product. This Warranty does not apply to, or cover any damage due to misuse, mishandling, neglect, accident, tampering, unauthorized modification or alteration.

 

LIMITATION OF LIABILITY

SURVIVOR’S LIABILITY TO CUSTOMER, IF ANY, SHALL IN NO EVENT EXCEED THE TOTAL OF THE PURCHASE PRICE OF THE WARRANTED PRODUCT. SOME STATES DO NOT PERMIT THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. THEREFORE, SECTIONS OF THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

 

ALL OTHER WARRANTIES DISCLAIMED

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WARRANTY EXPRESSLY DISCLAIMS ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. ANY REPRESENTATIONS OR PROMISES INCONSISTENT, OR IN ADDITION TO THIS WARRANTY ARE UNAUTHORIZED AND SHALL NOT BE BINDING UPON SURVIVOR.

 

Guaranteed for Life Warranty

Survivor warrants the following products, when purchased through an authorized reseller, with a Lifetime Warranty (“Lifetime Warranty”): Survivor Clear, Survivor Strong, Survivor Endurance, Survivor Extreme. This Lifetime Warranty is for the life of the product covered by the warranty. Over time products are subject to normal wear and tear and may become obsolete due to advances in technology, therefore, this Lifetime Warranty does not cover normal wear and tear, or damage to any non-Survivor product used in connection with a Survivor product. This Lifetime Warranty covers the lifespan of various products, not the life of the purchaser or any other individual. Considering the foregoing, Survivor has determined that the reasonable lifespan of the products covered by this Lifetime Warranty to be seven (7) years from the original date of purchase of the product from an authorized reseller. During the time the Lifetime Warranty is in effect, Survivor warrants its products against defects in materials and workmanship. Survivor will replace a product if the product does not perform as intended due to defective parts or workmanship. This  Lifetime Warranty does not extend to instances where the product is damaged through use for which it was not intended, such as misuse, mishandling, removal and/or re-installation, neglect, accident, tampering, unauthorized modification or alteration.

 

LIMITATION OF LIABILITY

IN NO EVENT SHALL SURVIVOR BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR RELATED TO THIS PRODUCT, OR THE PERFORMANCE OR BREACH THEREOF, EVEN IF SURVIVOR HAS BEEN ADVISED OF THE POSSIBILITY THEREOF. SIRVIVOR’S LIABILITY TO CUSTOMER, IF ANY, SHALL IN NO EVENT EXCEED THE TOTAL OF THE PURCHASE PRICE OF THE WARRANTED PRODUCT. SOME STATES DO NOT PERMIT THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. THEREFORE, SECTIONS OF THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

 

ALL OTHER WARRANTIES DISCLAIMED

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WARRANTY EXPRESSLY DISCLAIMS ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. ANY REPRESENTATIONS OR PROMISES INCONSISTENT, OR IN ADDITION TO THIS WARRANTY ARE UNAUTHORIZED AND SHALL NOT BE BINDING UPON SURVIVOR.

 

Conditions of Warranty

To be eligible for any Survivor warranty the product must be purchased from an authorized reseller and must be returned to the original place of purchase with the proof of purchase. Warranties for products purchased from https://getsurvivor.com must be processed through Survivor Customer Support at https://getsurvivor.com/pages/warranty and include the proof of purchase and a picture of their product.

 

Replacement Product

  • Survivor’s One Year Limited Warranty is covered by a warranty for ninety (90) days from the time of replacement.
  • Survivor’s Guaranteed for Life Warranty is only covered by a ninety (90) day warranty from the time of replacement.
  • Replacement products are subject to applicable shipping and handles fees.
  • All Survivor warranties are non-transferrable.
  • All warranty claims outside of the U.S. will be honored with a store credit of equal value to the purchase price.

Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

30 Day Return Policy

If you are unsatisfied with your purchase made on griffintechnology.com/survivor, Survivor honors a thirty (30) day return policy. Product must be returned in its original packaging with the proof of purchase to Survivor. A refund of the purchase price of the product will be provided (some exclusions may apply).

Please contact  https://getsurvivor.com/pages/warranty to begin the warranty process.

to begin the return process.

 

Customer Support

Survivor

(YOUR RMA#)

1351 Railroad Street

Corona, CA 92882

Email: support@getsurvivor.com

U.S.: 1 (888) 893-1638

Int'l: 808-258-0091

Int’l UK Toll-Free 800-098-8200

 

WARRANTY & RETURN FORM

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